Shipping and Return Policies

Shipping Policy

We offer a flat rate shipping/delivery price of R75 for nationwide courier within the borders of South Africa. Spend R350 or more and receive free shipping/delivery.

What you we ship?

All of our products are shippable/delivered unless stated. We do not ship to PO Boxes. Please ensure that you provide a full address including Post Code upon checkout or as part of the purchase process. If delivering to a company address then also state the company name.

When do you ship?

Products/purchases are shipped once payment is confirmed. Often times, items are dispatched the next day after your purchase.

Where do you ship to?

We currently only deliver in the Republic of South Africa. We will continue to investigate delivering elsewhere in our beautiful world as we grow and expand.

How do you ship?

We ship nationwide within South Africa using Fastway Couriers.

Rates to ship?

We ship at a flat rate of R100 per order and if you spend R500 or more, shipping/delivery is free. We will advise should there be issues with delivering to any address. (We do encourage our customers to do group buys with friends and family and share the courier cost or to reach the minimum spend in order to receive free shipping/delivery)

How to track an order that’s been shipped?

All orders will have a tracking number – we will endeavor to send this out to you separately otherwise expect your parcel within 2 to 7 days after payment. Please contact us on hello@jemsofanatural.com should you have any queries related to your order or damaged items (also review our Refund Policy below). It is rare for items to get lost or go missing as we use tracked shipping services but please also notify us on hello@jemsofanatural.com should you suspect this to be the case.

In-store pick up option?

As we do not have a physical store as yet, in-store pickup is not available.

Delivery Times?

Delivery should be carried our between 2 to 7 days after purchase. Please note that delivery delays may occur during peak shopping seasons as well as due to COVID-19 related government restrictions. We endeavor to keep you notified should unexpected delays occur.

Refund Policy

Our policy lasts 7 days after purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Unfortunately, for hygiene reasons, we cannot refund or exchange Earrings, Face Masks and Hair Jewellery. We cannot refund or exchange gift cards or delivery/courier/postage/shipping costs.

What can be returned?

Items purchased from us are returnable within policy dates unless specified (for example, as stated above, earrings are not refundable/exchangeable). To be eligible for a return, we require a receipt or proof of purchase, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

When do items need to be returned?

Items must be returned with 7 days after purchase. If you believe an item you have purchased is faulty/defective/damaged please Contact Us on hello@jemsofanatural.com.

Where do items need to be returned?

Before processing any returns, please Contact Us in the first instance. Your item will need to be returned to Johannesburg, South Africa (full address will be communicated). You will be responsible for paying for your own shipping costs for all returns.

How do customers return items?

Once the return is approved, your item must be unused and in the same condition that you received it as well as in the original packaging. Secure the item in safe and damage proof packaging for example bubble wrap and a box. Only use delivery services that courier/deliver direct to the communicated address or Postnet to Postnet or Paxi available in Pep Stores nationwide. This will allow for the returned item to be tracked.

Shipping for returns?

You will also be liable to pay for the postage to return the item(s) to us. Shipping/Delivery costs are non-refundable. The cost of return shipping will be deducted from your refund where applicable.

Credit for returns?

Customers can opt to receive a Jems Of A Natural gift cards for approved returns otherwise, once your return is received and inspected, we will communicate that we have received your returned item and of the approval or rejection of your refund. All credits will be refunded to the original method of payment. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@jemsofanatural.com.

What about Sale Items?

Unfortunately sale items cannot be refunded.